Hospitality
December 19, 2024
Revolutionizing Hospitality: How WhatsApp Business Transform Guest Experiences
Summary Let’s talk about how WhatsApp is shaking up the hospitality industry. With smart enhancements, businesses can deliver personalized services, automate support, and boost guest engagement—all while saving time and cutting costs. From room bookings and dine-in reservations to loyalty rewards and feedback surveys, WhatsApp is becoming a go-to tool for improving guest satisfaction and staying competitive in today’s fast-paced digital world.Why WhatsApp is Changing the Game Think about it—WhatsApp is already where people chat with friends and family. So, why not meet your guests where they are? By integrating smart features into WhatsApp, hospitality businesses can make it easier for guests to book rooms, reserve tables, or get instant help. Plus, it works 24/7, so no one’s left waiting[...]
December 22, 2022
How Travel & Hospitality Brands Can Transform Guest Experience with AI Chatbots
The travel and hospitality industry bore a significant brunt of the impact of the pandemic. In 2020, Asia Pacific, a fast-growing travel sector, was curbed by travel regulations. Long-term plans to improve the industry’s digital capabilities took a hit, with 36% of travel executives saying Covid-19 negatively impacted their digital transformation plans. As travel resumes to pre-pandemic levels, the travel and hospitality industry is finally recovering. With the sudden surge in demand, airlines and hotels must be prepared to face high numbers of customer enquiries and bookings. Travellers today are cautious when making an online booking. They must be able to get immediate responses for any of their concerns to ultimately lead them to complete a booking. Airlines and hotel[...]