Automate your 91% of your enquiries.
Drive 3 x more sales conversion.

Award-Winning Conversational A.I Platform for Brands

Beyond A Chatbot Development Tool

OUR PRODUCT

AiChat offers a suite of A.I-powered software for marketing, sales and customer service across multiple chat channels.

conversational-service-icon

Conversational Service Suite

Create a support environment that allows for automated conversations, human and A.I collaboration, as well as a 360 view of the customer that enables you to build better relationships with your customers.

conversational-marketing-icon

Conversational Marketing Suite

Provide 1:1 personal conversations with our easy-to-use design, personalization and automation tools. From smart segments to personalized customer journeys, our solution has all the features you need to boost marketing KPIs.

conversational-commerce-icon

Conversational Commerce Suite

Deliver a personalized shopping experience with an automated virtual sales assistant, understand your customer's preferences and maximize revenue with journey-aware product recommendations across multiple chat channels.

OUR PLATFORM

A framework designed to personalize every stage of your customers' purchase journey, from acquisition to advocacy — driving measurable results.

Engage

Provide online visitors with automated instant responses to commonly asked questions, educate them about your products and services 24/7 and even gamify the chat experience to acquire more prospects.

Qualify

Bot automatically qualifies new leads through conversation, connects them with the right sales teams and keeps your CRM in sync.

Convert

Nurture leads through messaging drip campaign, converting your best leads by providing them with personalized messages and recommendations, and connecting them to the most qualified sales agent.

Keep

Measure the goal performance via analytics, gather actionable insights to optimize your A.I and messaging strategy to keep customers happy and return for more.

OUR TECHNOLOGY

Proprietary hybrid A.I technology with built-in, industry-specific capabilities including B2C Retail, FMCG, Hospitality and Automotive Industries.

Natural Language Processing

Natural Language Processing

Define annotated data and use the entity module to equip the AI model with domain attributes needed to build quality data for complex business problems. The algorithm is also designed to provide precise intent detection.

Always learning and improving

Always learning and improving

Machine actively learns from user's responses and get smarter over time. For out-of-scope questions, the platform enables improvement of the AI model through a semi-supervised machine learning techniques to optimize the judgments and accuracy.

Human & A.I Collaboration

Human & A.I Collaboration

When a new message is received, bot suggests the most relevant answers to the agent. If the prediction falls below the confidence threshold, the agent can personalize the answer and bot learns from every interaction.

Multi-language Support

Multi-language Support

Built-in identifier that can recognize language of the message which the machine can analyze and translate them accurately to the user's native language. Proprietary South East Asia languages packages are designed to detect and understand slangs and short forms used in the local context.

Domain Knowledge

Domain Knowledge

AiChat platform can perform industry-specific entity extraction and powers major labeling strategy for popular B2C domains such as Retail, FMCG, Automotive, Hospitality, Pharmaceutical, Education and Financial Institutes enabling your business to speed up the A.I model training by at least 100x.

Sentiment Analysis

Sentiment Analysis

Bot can understand the context and emotion of the customers right from the beginning, helping them to select the best course of action. This provides insights about the customers and determines if the cases should be escalated to a human agent.

See More
READY TO CONNECT

Multiple channels and platforms

Connect your chatbot with one API to all the channels your users use everyday. Reach out to your target audience regardless of their channel of choice. Seamless integration can also be done to sync up with your customer service software, marketing automation tool, CRM and eCommerce platforms that you are already familiar with.

Ready To Get In Touch? Let’s Talk!

Build relationships in real-time and respond to your customers at scale.

*We will handle your contact details in line with our Privacy Policy. If you prefer not to receive marketing emails from AiChat, you can opt-out of all marketing communications or customize your preferences here