Grow Your Omnichannel Communication Stack with Instagram
Maximize your customer engagement on Instagram by integrating a powerful contact center solution, allowing you to turn your Facebook and Instagram pages into direct customer support channels. Elevate your business’s presence and enhance customer satisfaction with seamless interactions across Instagram's multiple features.
Set Up a Full Contact Center Solution Behind Your Instagram Profile
With our cloud contact center and chatbot-building platform, you can easily connect with customers as they explore your Instagram posts and products. Set up a robust solution that ensures seamless support from your Instagram profile. Customers can reach out for assistance with the click of a button while browsing your content.
Entice Your Customers to Start a Conversation
Ensure your customers can easily initiate a conversation with your support team. Leverage the power of Instagram’s DM features by offering simple, accessible entry points such as story replies, mentions, and direct message buttons. Turn your Instagram profile into a gateway for effective customer service, where customers can inquire about your products or services with ease.
Elevate Customer Support with Instagram Features
Easily Accessible Conversations
Through Instagram comments, story replies, mentions, and direct message buttons, customers can easily reach out to your support team, ensuring smooth interactions from start to finish.
Quick and Easy Interactions
Utilize features like quick replies, rich cards, and carousels to offer faster, more efficient support. Enhance the customer experience with these dynamic tools for speedy resolutions.
Richer Engagement
Connect with customers through text, images, videos, audio, and stickers. Add a personal touch to your support, making it more engaging and memorable.
User-Friendly Product Displays
Create easy-to-navigate carousels showcasing your products. Customers can view details and interact with your offerings within the conversation for a smooth shopping experience.
Proactive Follow-Ups
Engage with customers within 7 days of their interaction to ensure satisfaction and offer further assistance if needed.
Gather Actionable Feedback
Use simple surveys to collect valuable customer insights and improve your service.
Transform every conversation into an opportunity. With AiChat, your Instagram is not just a profile—it's a powerful channel for seamless customer support and lasting connections.
Grow Customer Relationships with Personalized Instagram Support
Build long-lasting customer relationships by offering personalized support through Instagram. Be where your customers are, offering them the help they need and enhancing their journey directly through Instagram’s direct messages.
Product Information: Always-On Support for Conversions
Stay accessible to Instagram visitors with up-to-date product information, availability details, and personalized suggestions. Using an AI-powered self-service chatbot, help convert Instagram followers into loyal customers with real-time, relevant responses.
Support During Purchase: Guide Customers to a Smooth Checkout
Assist customers throughout their purchasing process, from browsing to checkout, directly in Instagram’s inbox. Whether they need product information or have urgent questions, provide the answers they need to make confident decisions.
Make Scheduling Appointments More Convenient
Enable seamless scheduling and bookings via Instagram DMs, assisted by a chatbot or a live agent. Say goodbye to long phone calls and provide customers with easy access to appointment scheduling at their convenience.
Offer Fast Resolution to Delivery Queries
Keep your customers informed about their orders by providing timely delivery updates via Instagram messages. Whether it’s tracking information or pick-up location details, offer fast and transparent communication during the delivery process.
Access One Dashboard for All Your Instagram Interactions
Comment Replies
Respond to customer comments directly on your Instagram posts. Manage all interactions from one platform, offering seamless customer engagement.
Productive Live Agents
Live agents can manage multiple conversations simultaneously, replying to comments and engaging with customers via direct messages, all in real time.
All on a Single Platform
Manage Instagram posts and DMs from one unified platform, allowing your team to resolve issues promptly and deliver personalized customer experiences every time.
