Inspired by the groundbreaking success of WeChat, AiChat’s journey began in late 2015 as a conversational commerce venture, offering digital concierge services through messaging platforms like WhatsApp, Messenger, and SMS. Seeking ways to scale and optimize their services, the co-founders turned to AI, developing a chatbot platform that streamlined operations and enhanced the customer experience.

The platform quickly gained traction, drawing significant interest from enterprises looking for similar solutions. Recognizing the demand, the co-founders pivoted their business, officially founding AiChat in July 2016. What started as a basic chatbot platform has since evolved into a robust, AI-driven conversational experience solution, purpose-built to achieve real business outcomes. Beyond automating FAQs, AiChat empowers brands to create meaningful customer interactions, attract new audiences, and foster loyalty. Today, AiChat is a trusted partner to Fortune 2000 companies across Asia, helping them write their own success stories.