Agent CoPilot
Agent CoPilot: Streamline Knowledge Management with Ease
AiChat’s Agent CoPilot equips service agents with advanced tools and actionable insights, enabling them to expertly and confidently address customer inquiries across diverse channels, delivering exceptional support with efficiency and precision.
1. Auto-Summarize Conversations
AiChat's Auto-Summarize Conversations feature instantly provides agents with concise overviews of customer interactions across all channels. This saves time by eliminating the need to review lengthy chat histories and ensures agents have the full context to resolve issues effectively, even for transferred or reopened tickets.
2. Agent Assist for Smarter Conversations
Agent CoPilot leverages AI to provide real-time suggestions during live chats, offering ready-made or context-specific responses to common inquiries. This boosts productivity by reducing manual effort, allowing agents to focus on complex, high-value interactions.
Key Features
Website Crawling
Instantly extract and organize content from your website pages, making it accessible for your agents.
Q&A Pairs
Define your Q&A in one language, and let our AI provide accurate responses in any language you choose.
Document Upload
Seamlessly upload and manage documents, from PDFs to Word files, for quick access and integration.
.svg)
Online Editor
Build and refine your knowledge base directly within our platform, ensuring up-to-date information at your agents' fingertips.
Deliver Real-World Business Impact
Accelerate onboarding and empower new hires with immediate access to critical knowledge and best practices, ensuring they become productive from day one.
Drive Tangible Business Results
Onboard new hires swiftly with real-time access to essential knowledge and best practices, ensuring they start contributing from day one.
Optimize Training Efficiency
Cut training time and costs by providing agents with all the tools and resources they need in one place, enabling them to resolve complex queries confidently.
Enhance Agent Experience
Empower agents to deliver faster, more effective service with just a few clicks, reducing hold times and accelerating issue resolution.
Improve Operational Efficiency
Streamline workflows and ensure agents have quick access to critical information, leading to better resource management and more efficient support.
Boost Customer Satisfaction
Reduce Average Handling Time (AHT) and improve CSAT scores by enabling agents to provide prompt, accurate solutions every time.
