fbpx

Blog

Best Practices and Thought Leadership

Freshly pressed articles, tips and insights into the Artificial Intelligence and Messaging industry.
Elevate Your Sales Strategy with Business Messaging During Ramadan

Elevate Your Sales Strategy with Business Messaging During Ramadan

Ramadan, a sacred month in the Islamic calendar, presents not only a[...]

Mastering the Art of Customer Experience: Keys to Winning Customers

Mastering the Art of Customer Experience: Keys to Winning Customers

In today's competitive landscape, the key to winning over customers lies not[...]

Crafting Your Ideal Martech Stack: A Blueprint for Marketers

Crafting Your Ideal Martech Stack: A Blueprint for Marketers

In the dynamic landscape of marketing, curating an effective martech stack that[...]

Unlocking Potential: Classic NLP vs. Generative AI in Chatbot Design

Unlocking Potential: Classic NLP vs. Generative AI in Chatbot Design

Upon its debut in late 2022, ChatGPT brought attention to the revolutionary[...]

Navigating the Chinese New Year Shopping Rush: Streamline CX with Automation and AI

Navigating the Chinese New Year Shopping Rush: Streamline CX with Automation and AI

The Chinese New Year holiday season is approaching, and for e-commerce retailers,[...]

Demystifying AI: A Guide for Marketers and CX Professionals in B2C Industries

Demystifying AI: A Guide for Marketers and CX Professionals in B2C Industries

Artificial intelligence (AI) has rapidly gained popularity, yet many remain unfamiliar with[...]

Exploring the Horizon of GenAI-Powered Sales: A Glimpse into the Future

Exploring the Horizon of GenAI-Powered Sales: A Glimpse into the Future

As we navigate through the 21st century, one might expect technology to[...]

The Modern Approach of Ecommerce Customer Service: Strategies for Success

The Modern Approach of Ecommerce Customer Service: Strategies for Success

In the ever-evolving landscape of ecommerce, the dynamics of customer service are[...]

Mastering Omnichannel Customer Service: A Comprehensive Guide

Mastering Omnichannel Customer Service: A Comprehensive Guide

In the realm of customer service, delivering exceptional experiences hinges on providing[...]

Revolutionizing Customer Service: The Power of Hybrid Customer Support

Revolutionizing Customer Service: The Power of Hybrid Customer Support

In the era of digital transformation, the landscape of customer service has[...]

Unlock Deeper Insights: Run Surveys with Chatbots!

Unlock Deeper Insights: Run Surveys with Chatbots!

In the age of instant messaging, brands are discovering innovative ways to[...]

Elevating Business Messaging: WhatsApp Introduces Next-Level Features

Elevating Business Messaging: WhatsApp Introduces Next-Level Features

At the recent global Meta Conversations event in Mumbai, a new chapter[...]