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Best Practices and Thought Leadership
Freshly pressed articles, tips and insights into the Artificial Intelligence and Messaging industry.
The Importance of Data Quality for Conversational AI
Customer experience is now at the center of modern business strategies. Such[...]
How to Deliver a Personalized Customer Experience, Fueled by Data
After a year of acceleration in digital experiences, customers expect quick service.[...]
Why Your Brand Needs Live Chat and A.I Support
You and your brand are no strangers to social media. Neither are[...]
AiChat partners with Google to help retailers engage shoppers with Business Messages Chatbots
Brands can transform customer care by routing inquiries to messaging conversations that[...]
AiChat Partners with Shakr to Bring Personalized Video Messages to Chatbot Marketing Campaigns
AiChat has announced a new partnership with Shakr, the leading creative automation[...]
Increase Brand Loyalty Across Consumer Shopping Journey
Ecommerce retail in 2019 saw $3.5 trillion in sales, globally. In 2020,[...]
From Chat to Conversion: A Quick Guide to Google’s Business Messages and Click-to-Message Ads
Google is a driving force in all of our lives. The information[...]
Facebook F8 2021 Recap: Messenger API for Instagram, new WhatsApp for Business features, and more
Facebook has announced a number of new developer tools, including several messaging[...]
Contextual AI: The Future of Chatbots?
Technological advances such as the Internet and mobile connectivity have drastically reduced[...]
3 Ways to Acquire Customers via Facebook Messenger
The present and future of communication is held firmly in messenger chat.[...]
Conversational Advertising: Measuring the impact of Click-to-Message (CTM) Ads
Users everywhere already know and prefer messaging for friends and family, so[...]
How to Improve Customer Service Response Time with an AI Chatbot
The modern-day customer is impatient. The moment internet users land on your[...]
Why Conversational CX is the Modern Marketer’s Most Powerful Tool
Today’s customers are more connected and better informed than ever before. The[...]
Integrate Social Messaging Into Your CX Mix
The usage of social messaging around the world is ever-increasing. Messaging apps[...]
5 Powerful Strategies To Improve Customer Experience
With businesses actively pursuing customers outside their local area, nationwide and globally,[...]
Why Retailers Should Use Chatbots to Transform Their Digital Marketing Strategy
Conversational Commerce, or what’s known as c-commerce, encompasses interactions when people and[...]
Marketing automation statistics and 2021 trends every business should know
Whether it’s your company’s website, Facebook page, or the humble email, there[...]
How to Choose the Right Marketing Chatbot Solution for Your Business
More and more businesses today are embarking on a path of digital[...]
Chatbot in Malaysia: guide to chatbots and the benefits of using one
These days, it’s hard not to encounter a chatbot on the web.[...]
WhatsApp Chatbot: Guide to the Whatsapp Business API and Chatbot Integration Benefits
With more than 1.6 billion active users every month, WhatsApp is the[...]
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