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Best Practices and Thought Leadership
Freshly pressed articles, tips and insights into the Artificial Intelligence and Messaging industry.
AiChat Announces Acquisition by reAlpha Tech Corp. to Accelerate Growth and expand into the U.S. Market
Singapore, 15th July 2024 – AiChat Pte. Ltd. ("AiChat"), a leading company[...]
The Rising Tide of Chatbots: Market Trends, Growth, and Future Potential
In today's fast-paced digital landscape, artificial intelligence (AI) is revolutionizing the way[...]
Unlocking New Possibilities: Beyond FAQ Automation with Generative AI in Chatbots
Generative AI (GenAI) is revolutionizing the chatbot landscape, moving beyond the rigid,[...]
Transforming Customer Support: The Evolution and Impact of AI-Powered Chatbots
In the ever-evolving digital landscape, businesses face unprecedented competition, making exceptional customer[...]
Elevate Your Sales Strategy with Business Messaging During Ramadan
Ramadan, a sacred month in the Islamic calendar, presents not only a[...]
Mastering the Art of Customer Experience: Keys to Winning Customers
In today's competitive landscape, the key to winning over customers lies not[...]
Crafting Your Ideal Martech Stack: A Blueprint for Marketers
In the dynamic landscape of marketing, curating an effective martech stack that[...]
Unlocking Potential: Classic NLP vs. Generative AI in Chatbot Design
Upon its debut in late 2022, ChatGPT brought attention to the revolutionary[...]
Navigating the Chinese New Year Shopping Rush: Streamline CX with Automation and AI
The Chinese New Year holiday season is approaching, and for e-commerce retailers,[...]
Demystifying AI: A Guide for Marketers and CX Professionals in B2C Industries
Artificial intelligence (AI) has rapidly gained popularity, yet many remain unfamiliar with[...]
Exploring the Horizon of GenAI-Powered Sales: A Glimpse into the Future
As we navigate through the 21st century, one might expect technology to[...]
The Modern Approach of Ecommerce Customer Service: Strategies for Success
In the ever-evolving landscape of ecommerce, the dynamics of customer service are[...]
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