Best Practices and Thought Leadership
Freshly pressed articles, tips and insights into the Artificial Intelligence and Messaging industry.
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Frequently Asked Questions
What is a conversation?
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How does the free trial work?
Can I change my subscription anytime I want?
What is a conversation credit?
What is the difference between subscription credits and top-up credits?
What is AVA AI Agent?
Can I send live chat messages?
How can I use Flows?
What is the difference between Flows and AVA AI Agent?
Answer
Conversation is any social media channel conversation between User and Chatbot or between User and Agent during live chat. A visitor, operator or an automated flow may initiate a conversation.
Answer
During the free 7-day trial, you can test all AiChat AVA features and plans and see how to improve customer service and accelerate sales. No credit card information required to access the free trial. At the end of the trial, you will be prompted to upgrade your subscription to a paid option to continue using the service. It means that you can use the full feature set of any Customer Service, AiChat Vantage AI Agent and Flows within your first 7 days with AiChat.
Answer
Yes, you can. You can downgrade or upgrade your subscription at any time. Please note that any subscription changes will come into effect at the start of your next billing cycle meaning that you will keep your premium features until the end of the existing cycle.
Answer
A Conversation Credit is a unit of usage in our self-serve platform that allows you to access and use different features within the AI chatbot solution.
Each credit can be used for various actions, including:
- AI Chatbot Interactions (based on daily customer conversation)
- WhatsApp or other Social Channels Broadcasting (sending messages to your audience)
- Live Chat Support Sessions
- API Calls related to conversation flows
Conversation Credits give you the flexibility to choose how you want to use the platform—whether it's running a marketing campaign, automating support, or enabling smart conversations via AI.
1 conversation credit
= Unlimited Messages within 24-hour session
= 1 daily conversation with AI bot (over 24 hours)
= 1 live chat session with AI assist
= 1,000 contacts for broadcast
Answer
Subscription credits are allocated to your account each month, based on the subscription plan you have chosen. These credits reset monthly, and any unused credits do not carry over to the next month.
Top-up credits are additional credits that you can purchase at any time. Unlike subscription credits, these top-up credits do not expire and remain available for use whenever needed. You can top-up credits as you go, ensuring that you always have enough credits to meet your needs.
Top up as you go. US$5 for 100 credits.
Answer
AVA is AiChat's AI-powered virtual assistant designed to enhance customer engagement across various platforms. This agent utilizes advanced conversational AI to provide personalized, efficient, and human-like interactions with users. Key features of AVA include:
Omnichannel Support: Engages customers seamlessly across multiple channels such as WhatsApp, Messenger, Instagram, LINE, and KakaoTalk.
Conversational AI: Delivers natural and context-aware responses, enhancing the quality of customer interactions.
Commerce Integration: Facilitates transactions within the chat interface, streamlining the purchasing process.
Marketing Automation: Automates marketing campaigns and customer segmentation to deliver personalized messages.
AI Assist: Supports live agents by providing real-time suggestions and information during customer interactions.
By implementing the AiChat's AVA AI Agent, businesses can improve customer satisfaction, increase efficiency, and drive growth through intelligent automation and personalized engagement.
Answer
Yes. You can proactively engage with your visitors through live chat—even while the bot is actively responding. This allows your team to jump in, provide a personal touch, and assist customers in real time whenever needed.
Answer
You can add Flows template to your chatbot or manually create as many automated worlflows as you want (subject to your plan limit) with our drag-and-drop Flows builder.
Answer
Flows
Flows are pre-designed, structured conversation paths built using rules or logic. Think of them like a decision tree or guided menu.
How it works: If the user says "A", the bot replies with "B".
Best for:
- FAQs
- Lead capture forms
- Step-by-step processes (e.g., appointment booking)
Control: You design exactly what the bot says and does at each step.
Strength: Reliable and predictable.
AVA AI Agent (Powered by Agentic AI)
Our AI Agent goes beyond traditional NLP—it's built on an agentic AI backbone, enabling it to act with autonomy, reason through complex tasks, and dynamically respond based on context.
The AVA AI Agent can:
Understand Intent Deeply: Grasp user goals even when phrased in unexpected ways.
Reason and Plan: Make decisions, recall past interactions, and adapt its approach across a multi-turn conversation.
Take Smart Actions: Trigger the right flows, fetch information, or escalate to a human—all autonomously.
Continuously Improve: Learn from real interactions and optimize over time.
Together, They’re Powerful
Use Flows for structured interactions.
Use the AI Agent to handle natural language and unstructured questions.
Combine both for a smooth, hybrid experience: AI handles the smart stuff, Flows handle the process.
