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Best Practices and Thought Leadership

Freshly pressed articles, tips and insights into the Artificial Intelligence and Messaging industry.

The Importance of Data Quality for Conversational AI

The Importance of Data Quality for Conversational AI

Customer experience is now at the center of modern business strategies. Such[...]

How to Deliver a Personalized Customer Experience, Fueled by Data

How to Deliver a Personalized Customer Experience, Fueled by Data

After a year of acceleration in digital experiences, customers expect quick service.[...]

Why Your Brand Needs Live Chat and A.I Support

Why Your Brand Needs Live Chat and A.I Support

You and your brand are no strangers to social media. Neither are[...]

AiChat partners with Google to help retailers engage shoppers with Business Messages Chatbots

AiChat partners with Google to help retailers engage shoppers with Business Messages Chatbots

Brands can transform customer care by routing inquiries to messaging conversations that[...]

AiChat Partners with Shakr to Bring Personalized Video Messages to Chatbot Marketing Campaigns

AiChat Partners with Shakr to Bring Personalized Video Messages to Chatbot Marketing Campaigns

AiChat has announced a new partnership with Shakr, the leading creative automation[...]

Increase Brand Loyalty Across Consumer Shopping Journey

Increase Brand Loyalty Across Consumer Shopping Journey

Ecommerce retail in 2019 saw $3.5 trillion in sales, globally. In 2020,[...]

Facebook F8 2021 Recap: Messenger API for Instagram, new WhatsApp for Business features, and more

Facebook F8 2021 Recap: Messenger API for Instagram, new WhatsApp for Business features, and more

Facebook has announced a number of new developer tools, including several messaging[...]

Contextual AI: The Future of Chatbots?

Contextual AI: The Future of Chatbots?

Technological advances such as the Internet and mobile connectivity have drastically reduced[...]

3 Ways to Acquire Customers via Facebook Messenger

3 Ways to Acquire Customers via Facebook Messenger

The present and future of communication is held firmly in messenger chat.[...]

Conversational Advertising: Measuring the impact of Click-to-Message (CTM) Ads

Conversational Advertising: Measuring the impact of Click-to-Message (CTM) Ads

Users everywhere already know and prefer messaging for friends and family, so[...]

How to Improve Customer Service Response Time with an AI Chatbot

How to Improve Customer Service Response Time with an AI Chatbot

The modern-day customer is impatient. The moment internet users land on your[...]

Why Conversational CX is the Modern Marketer’s Most Powerful Tool

Why Conversational CX is the Modern Marketer’s Most Powerful Tool

Today’s customers are more connected and better informed than ever before. The[...]

Integrate Social Messaging Into Your CX Mix

Integrate Social Messaging Into Your CX Mix

The usage of social messaging around the world is ever-increasing. Messaging apps[...]

5 Powerful Strategies To Improve Customer Experience

5 Powerful Strategies To Improve Customer Experience

With businesses actively pursuing customers outside their local area, nationwide and globally,[...]

Why Retailers Should Use Chatbots to Transform Their Digital Marketing Strategy

Why Retailers Should Use Chatbots to Transform Their Digital Marketing Strategy

Conversational Commerce, or what’s known as c-commerce, encompasses interactions when people and[...]

Marketing automation statistics and 2021 trends every business should know

Marketing automation statistics and 2021 trends every business should know

Whether it’s your company’s website, Facebook page, or the humble email, there[...]

How to Choose the Right Marketing Chatbot Solution for Your Business

How to Choose the Right Marketing Chatbot Solution for Your Business

More and more businesses today are embarking on a path of digital[...]

Chatbot in Malaysia: guide to chatbots and the benefits of using one

Chatbot in Malaysia: guide to chatbots and the benefits of using one

These days, it’s hard not to encounter a chatbot on the web.[...]

WhatsApp Chatbot: Guide to the Whatsapp Business API and Chatbot Integration Benefits

WhatsApp Chatbot: Guide to the Whatsapp Business API and Chatbot Integration Benefits

With more than 1.6 billion active users every month, WhatsApp is the[...]