Press Release
April 22, 2024
Toku to acquire AiChat, expanding its AI offering for CX
Combined technology and talents of both companies will accelerate Toku’s vision of delivering a 360-degree Customer Experience (CX) platform tailored for APAC organisations. Toku will benefit from AiChat's industry-leading chatbot and messaging capabilities further expanding its cloud communications solution. Singapore - April 23, 2024 - Toku, the leading provider of enterprise-grade cloud communications and CX solutions in Asia Pacific, today announced the intent to acquire AiChat, for an undisclosed amount. This strategic move will strengthen Toku's position as a full-service CX technology firm and enable the company to fulfil its vision of delivering seamless, personalised customer engagement across all channels. With AiChat's expertise in AI-powered chatbots and messaging, combined with Toku's cloud communications suite, customers can expect a unified platform[...]
by AiChat
June 22, 2023
AiChat Introduces Hybrid Generative AI Chatbot Capabilities for Enterprises
In today's rapidly evolving business landscape, enterprises are seeking innovative solutions to meet the increasing demand for efficient and personalized customer service. Generative AI-powered chatbots have emerged as a popular choice, promising human-like interactions and enhanced user experiences. As the demand for efficient and personalized customer service grows, many enterprises are turning to chatbots powered by generative AI models. However, the rush to adopt this technology has led to a flood of chatbot developers creating solutions that fail to provide a seamless user experience and tangible business value. As a result, many generative AI chatbots have ended up as little more than glorified website search engines, providing superficial suggestions or redirecting users to external articles or web pages for further[...]
October 11, 2021
AiChat partners with Google to help retailers engage shoppers with Business Messages Chatbots
Brands can transform customer care by routing inquiries to messaging conversations that agents can manage on AiChat’s unified messaging platform. Leading retailers like MR.DIY has already taken advantage of this integration to decrease costs and drive sales through conversational commerce. SINGAPORE — October 11, 2021 - South East Asia leader in conversational CX platform for retailers, AiChat, announced its partnership with Google’s Business Messages. AiChat is among the first set of South East Asia companies within the Business Messages ecosystem, setting the stage for an exciting relationship to come. This integration provides more resources for consumers to make their decisions online. For multi-location retailers, like MR.DIY, customers can click the message or chat option directly within Google Click-to-Message (CTM) Ads.[...]
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