AVA 360 CX Commerce
Everything your customers need, inside a chat
AiChat's conversational commerce stack covers the full journey. From the first product question to post-purchase support, every touchpoint handled in conversation.
AI Product
Discovery
Customers describe what they want in natural language. AiChat matches intent to your live product catalogue and surfaces accurate results instantly across all channels.
Personalised Recommendations
AiChat profiles each shopper's preferences and behaviour to deliver targeted picks, actual personalisation based on conversation context, not a generic bestseller list.
In-chat cart and checkout
Built-in shopping cart lets customers browse, add items, and review their order inside the conversation. A payment link is sent to complete checkout, keeping the journey fast and frictionless.
Live Order Tracking
Real-time order sync lets customers check status, get shipping updates, and raise support requests directly in chat, reducing inbound ticket volume.
Agentic AI Marketing
Automated outbound workflows re-engage shoppers with personalised cart recovery nudges, product drops, and drip campaigns, without manual campaign setup.
Agent CoPilot
Human agents get real-time AI suggestions, product recommendations, order context, and response prompts, so they close faster with less effort.
Commerce by voice
Customers browse, compare, and buy through natural voice, no typing, no app download. AVA connects to your Shopify and Magento store for real-time product data, available across web, WhatsApp, and voice endpoints.
Natural Voice Conversations
Understands customer intent, handles follow-up questions, and responds in over 250 languages.
Order and Support Automation
Order tracking, returns, and product queries handled by voice, no human agent required.
Audio understanding with topic & language
AVA detects what customers are asking about and which language they are speaking in automatically.
From inquiry to purchase, in real time
Browse, compare, buy, and track. All in one chat.
From product question to payment, it all stays in the conversation. The AI recommends, shares a Shopify checkout link, and tracks the order.
Agent Co-Pilot Product
Recommendation
When a conversation needs a human, the Co-Pilot is already loaded with context. Your agent sees the customer's order history, live stock levels, and AI-suggested products right inside the dashboard. No tab-switching. No asking the customer to repeat themselves.
Every Shopify order, visible to your team in real time.
Order status, tracking details, and customer history surface automatically in AiChat when an agent opens a conversation. Your team has full context before they type a word.
Agentic AI Marketing Workflow
When a customer goes quiet, the AI responds. Abandoned carts, unpaid orders, restock events, each triggers a personalised WhatsApp message at the right moment, pulled from live Shopify data.
See how AiChat's conversational commerce platform works for your brand in 30 minutes.
