Conversational Service Suite
Achieve 72% more customer happiness with AI + Human customer support software.
Create a support environment that allows for automated conversations, human and A.I collaboration, as well as a 360 view of the customer that enables you to build better relationships with your customers.
Provide better customer experience with an instant response every time – even when it is after office hours. Resolve at least 30% of your frequently asked questions real-time with a virtual assistant, reducing resolution time and allowing your team to focus on building meaningful customer relationships.
Drag-and-Drop Bot Builder
Our intuitive drag-and-drop builder makes it easy and fun to setup your chatbot. No programming required - just connect your customers' favourite messaging channels to AiChat and your bot will be up in no time.
Unified Chat Channels
Empower your customer service team to manage all messaging channels in one screen, unifying the customer interactions into a seamless omni-channel conversation.
A.I Assisted Live Chat
When a new message is received in live chat mode, our AI will suggest the best matching answers based on confidence level to the agent. The agent can then insert the relevant answer template promptly without having to search through the huge knowledge base or consulting others. These interactions also allow the bot learns from organic interactions between agents and users.
Capture and qualify more leads from chat
Instead of relying on lengthy forms and gated content to try and capture your leads, proactively engage them when they’re live on your website or messaging channels. AiChat connects your business with the best leads in real-time.
Smart Routing to Agents
After qualifying the leads, bot routes them to the most suitable agent or department and keeps your CRM in sync.
When the leads are qualified and ready to buy, bot automates the appointment booking and connects the user to the most suitable sales representative.
Create your very own conversational surveys using our chatbot form builder and seamlessly deploy it on your website and your messaging channels for higher response rates and better results.
Customer 360 View
Build a 360-degree view of your customers to understand the support costs, chat sentiments, interests, segment group, historical and current activities in different chat channels.
View metrics at a glance on AiChat analytic dashboard to learn about the bot's performance, engagement rate, chat sentiments, user retention and gain actionable insights to help you optimize the messaging strategy to engage your customers effectively.