Definitions in this Terms of Service:
1.1. Terms defined in the Statement of Work (SOW) shall have the same meaning in this Agreement unless the context indicates otherwise.
1.2. “Agreement” or “Terms of Service”” means these Terms of Service and the SOW.
1.3 “Bot” means AiChat’s proprietary conversational, artificial intelligence powered customer support assistant.
1.4. “Customer” means the customer indicated on the SOW.
1.5. “Channel” means the communication or messaging channel(s) specified in the SOW.
1.6. “Conversation” means a single instance of a conversation between any End User and the Bot on any Channel. For the avoidance of doubt, each new or renewed conversation between any End User and the Bot on any Channel (even the same channel) shall be a separate Conversation.
1.7. “End User” means end users of Customer who access the Services through the Channel.
1.8. “End User Data” means any data relating to End Users which Customer receives, procures, gathers, stores, processes or has access to, which may include Personal Information.
1.9. “Initial Term” has the meaning given to it in Section 9.1.
1.10. “Intellectual Property Rights” means all industrial and other intellectual property rights comprising or relating to: (a) patents and inventions; (b) trade-marks; (c) Internet domain names, whether or not trade-marks, registered by any authorized private registrar or governmental authority, web addresses, web pages, website and URLs; (d) works of authorship, expressions, designs and industrial design registrations, whether or not copyrightable, including copyrights and copyrightable works, software and firmware, application programming interfaces, architecture, files, records, schematics, data, data files, and databases and other specifications and documentation; (e) trade secrets; and (f) all industrial and other intellectual property rights, and all rights, interests and protections that are associated with, equivalent or similar to, or required for the exercise of, any of the foregoing, however arising, in each case whether registered or unregistered and including all registrations and applications for, and renewals or extensions of, such rights or forms of protection under the laws of any jurisdiction in any part of the world.
1.11. “SOW” means a form signed by Customer and AiChat subscribing for the Services, in each case which incorporate these Terms of Service.
1.12. “Pattern Data” means non-personally identifiable information, data and reports derived from or compiled through the Services, including but not limited to demographics data, mobility patterns, location data and trend data such as aggregated data and statistics indicating frequency of use and popularity of the services. For greater certainty, Pattern Data is data that does not identify a specific Customer or its End Users and is data which does not relate to a specific Customer’s business (including data relating to a specific Customer’s locations that receive the Services).
1.14. “Site” means www.aichat.com and any sub-site of that site.
1.15. “Services” has the meaning given to it in Section 3.1.
1.16. ”Software Service API” means the API that enables the access to End User Data held by Services by the Services.
1.17. ”Consultation Services” means the support and services set out in the applicable Statement of Work (if any).
1.18. “Term” means the period of the Initial Term and any subsequent Renewal Term.
1.19. “You” means Customer or End User or any other user of the Site or Services.