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Tesco Malaysia
"With Facebook Messenger, we've married our goals of sustainability, customer experience and satisfaction levels within an intuitive mobile experience. Through chat, we've also streamlined content distribution and personalised experiences at scale. We are excited to see how we can further these with AiChat and Facebook."
Sammy Chan
Head of Brand & Loyalty, Tesco Malaysia
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Marina Bay Sands
“With Messenger, we gave our guests the information they needed quickly and helped them discover more about the many attractions Marina Bay Sands offers. By using the bot for Messenger, we impacted business internally and made our communication on the channel more efficient.”
Timothy Hou
Director, Internal Communications
and Social Media
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Mitsubishi Motors
"Our chatbot has taken a huge load off our sales team by automating the appointment booking, routing them to the relevant rep and even servicing our customers at roadshows when our promoters are too busy. Within the first few weeks of going live, we have already seen an increase of test-drive booking interests by 28.9% and 91% of the messages being handled by the bot. Thanks AiChat and team, for the great product and a highly knowledgeable and efficient team to work with!"
Michelle Chong
Marketing Manager
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Petron Malaysia
"The launch of Virtual Assistance - Tania has enabled our customers to learn about the benefits of the Miles loyalty card, discover merchandise rewards redemption, locate stations, and find a Gasul dealer with ease and convenience. Overall, the interactive chatbot experience has been well-received and contributed significantly to the Miles loyalty card activation rate. We are excited and look forward to a more fruitful collaboration with AiChat!"
Danny Chen
Marketing Manager
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Philips Lighting (Signify)
"The Philips Lighting Chatbot has learned and improved over the past 3 years. Beyond automating responses for FAQs, the chatbot is able to recommend products, drive footfall and campaign’s sales conversions as high as 12%. Great appreciation to the team at AiChat for the good work and efficiency in the development and execution of the chatbot. It has been an amazing 3-years working with AiChat, and we are happy to have such a great team supporting us!"
Luz Paola Flores
Channel & Marcom Manager
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Pernod Ricard/ The Glenlivet
"The Glenlivet chatbot presented an aptly innovative use of chat engagements to inaugurate our first ever product launch campaign for this brand. The results were overwhelming with the chatbot driving more than 3 times the sales conversion KPI and garnering high engagement rate that averaged at 5:20 min – significantly exceeding the average stats of our typical campaign. A successful launch, thanks to the AiChat team who were always on the same page and delivered beyond expectations. "
Denis English
Brand Community Manager
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Wearnes Automotive (Jaguar)
"Jaguar’s first-ever Cyber Monday Chatbot Auction has enabled us to launch a new and exhilarating experience for our customers to participate in our campaign. Making use of AI technology through the Messenger chatbot, we were able to reach, engage and qualify our users based on their interests in our various models – an insight that will be valuable for future campaign. Thanks to AiChat for working with us on this campaign, and for the excellent services rendered by the highly knowledgeable and efficient team."
Benjamin Lee
Marketing Manager
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Bayer Co. (Malaysia)
"The award-winning Ask Maya was our way to get the Malaysian female community acquainted with contraceptive pills and be their reliable source of info in an interactive chat experience. Poised as every lady's BFF, Ask Maya effectively addressed contraception queries of over 12,767 users to-date while keeping them highly engaged through Facebook Messenger with features like pill reminders and articles on family planning."
Leon Lee
Associate Product Manager
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