Results Driven


more sales


enquiries automated by bot


of positive CSAT ratings

All-in-one Inbox

Unified Messaging CRM

Chat with customers within a single dashboard without having to toggle between multiple platforms

Unified Messaging CRM
Be where your customers are

Omni-channel Chat Automation

Engage at scale

Human x A.I Collaboration

Lower support costs and enable success with all-in-1 support tools that help you work smarter, not harder.

✓ 24/7 Smart Virtual Assistant
✓ AI-Assisted Live Chat
✓ Smart Agent Routing

Human x AI Collaboration
Supercharge your marketing

Re-engage, Cross-sell and Upsell

Elevate customer experiences from discovery to consideration and boost marketing KPIs.

✓ Customer profiling & segmentation
✓ Broadcast messages to targeted segments
✓ Acquire leads from comments and mentions

Marketing Chatbot
Real-time prospecting

Capture Leads, Drive Sales

Qualify and capture your leads with a conversational form without landing page redirection.

✓ Shopping Coupon Redemption
✓ Book Appointment
✓ Event RSVP
✓ Gated Content

Why AiChat?

Smart AI Technology
Plug & Play with FAQ templates
Facebook Ads Integration
Chat CRM & Analytics
User-Friendly Dashboard
Local Team Support

Trusted by leading SMEs

Powering 15M+ monthly conversations for trusted brands across Asia

Frequently Asked Questions

Most of the chatbots in the market are menu/button-based or keyword-based chatbots. Instead of giving the user the possibility to give free text input, the user is limited to a number of buttons and keywords. These chatbots will fall short when users want to ask more advanced questions and its rigidity is more likely to cause frustrating customer experiences.

On the other hand, AiChat’s Artificial Intelligence (or machine learning) uses natural language processing (NLP) technologies to understand the intent behind the question and solve the customer’s problem without any human interaction.

Good news! We support all of the most popular messaging channels including Whatsapp, Facebook Messenger, Instagram Direct Message, Google Business Message, as well as websites with different content management systems.

Live chat offers human-to-human communication and adds empathy to support conversations, and is best reserved for resolving complex support situations. Meanwhile, AI-powered chatbot by AiChat not only offer instant automated responses to frequently-asked questions but also accelerate your marketing capabilities with guided brand experiences to your marketing campaigns.

Live chat and chatbots complement each other to deliver a stellar 360 customer experience.

No matter your business or industry type, our AiChat Lite/Lite+ are designed to address the most urgent needs for small and medium businesses like providing 24/7 customer support with smart conversational AI and remarketing capabilities that aren’t included in other low-cost and low-tech chatbot solutions.

Our Lite/Lite+ for SME are one of the most affordable advanced AI-powered solutions. Moreover, with an ROI-driven approach, you will be able to reduce cost and grow your business in the long term.

AiChat Lite/Lite+ is a lightweight, fast-onboarding solution that has been consolidated into templates for small and medium businesses with low level of complexity. AiChat Enterprise, on the other hand, offers full flexibility, customisation, and support for large businesses with specific needs.

Grow your business with AiChat

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