enquiries automated by bot
of positive CSAT ratings
Unified Messaging CRM
Chat with customers within a single dashboard without having to toggle between multiple platforms
Be where your customers are
Omni-channel Chat Automation
Engage at scale
Human x A.I Collaboration
Lower support costs and enable success with all-in-1 support tools that help you work smarter, not harder.
✓ 24/7 Smart Virtual Assistant
✓ AI-Assisted Live Chat
✓ Smart Agent Routing
Supercharge your marketing
Re-engage, Cross-sell and Upsell
Elevate customer experiences from discovery to consideration and boost marketing KPIs.
✓ Customer profiling & segmentation
✓ Broadcast messages to targeted segments
✓ Acquire leads from comments and mentions
Capture Leads, Drive Sales
Qualify and capture your leads with a conversational form without landing page redirection.
✓ Shopping Coupon Redemption
✓ Book Appointment
✓ Event RSVP
✓ Gated Content
Smart AI Technology
Plug & Play with FAQ templates
Facebook Ads Integration
Chat CRM & Analytics
Local Team Support
Trusted by leading SMEs
Powering 15M+ monthly conversations for trusted brands across Asia
Frequently Asked Questions
Most of the chatbots in the market are menu/button-based or keyword-based chatbots. Instead of giving the user the possibility to give free text input, the user is limited to a number of buttons and keywords. These chatbots will fall short when users want to ask more advanced questions and its rigidity is more likely to cause frustrating customer experiences.
On the other hand, AiChat’s Artificial Intelligence (or machine learning) uses natural language processing (NLP) technologies to understand the intent behind the question and solve the customer’s problem without any human interaction.
Good news! We support all of the most popular messaging channels including Whatsapp, Facebook Messenger, Instagram Direct Message, Google Business Message, as well as websites with different content management systems.
Live chat offers human-to-human communication and adds empathy to support conversations, and is best reserved for resolving complex support situations. Meanwhile, AI-powered chatbot by AiChat not only offer instant automated responses to frequently-asked questions but also accelerate your marketing capabilities with guided brand experiences to your marketing campaigns.
Live chat and chatbots complement each other to deliver a stellar 360 customer experience.
No matter your business or industry type, our AiChat Lite/Lite+ are designed to address the most urgent needs for small and medium businesses like providing 24/7 customer support with smart conversational AI and remarketing capabilities that aren’t included in other low-cost and low-tech chatbot solutions.
Our Lite/Lite+ for SME are one of the most affordable advanced AI-powered solutions. Moreover, with an ROI-driven approach, you will be able to reduce cost and grow your business in the long term.
AiChat Lite/Lite+ is a lightweight, fast-onboarding solution that has been consolidated into templates for small and medium businesses with low level of complexity. AiChat Enterprise, on the other hand, offers full flexibility, customisation, and support for large businesses with specific needs.