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About Us

AiChat's Story

Inspired by the successful phenomenon of WeChat, the co-founders started off the venture in late 2015 as a conversational commerce company providing digital concierge services via popular messaging apps such as WhatsApp, Messenger and SMS. As they were seeking for ways to automate and scale the business, it led them into researching about AI and building a chatbot platform to manage the service better.

The platform was a success with an influx of requests from the industry for a similar build for their enterprise use. The founders then decided to pivot the business and AiChat was officially founded in July 2016. Since then, the platform has evolved from a simple chatbot platform to a sophisticated AI-powered conversational experience solution. Beyond supporting automated responses to FAQs, it was built to value add real business goals and project a brand experience that won new customers and retained existing ones. Today, AiChat is the leading AI-powered conversational experience solution provider, empowering many Fortune 2000 brands to build success stories across Asia.

Our Team

We are a diverse team of experienced A.I technologists, conversational designers, chatbot developers and digital marketers from WPP, Microsoft, IBM and Accenture backed by strategic private investors who are formerly from Adobe, Salesforce and ServiceNow.

Mission & Vision

We endeavour to empower companies to automate and scale their customer service operations, whilst constantly innovating to create practical applications of AI that deliver concrete marketing ROI - ultimately turn every conversation into a sale.

Awards & Recognitions

ISO 27001 Certified

Official Meta Business Partner

Official Google's Business Messages Partner

SiTF - Best Innovative Product in A.I/Big Data

FUTR Retail Reinvented - Top 3 Finalists

Tech In Asia Battle Arena - Top 7 Finalists

Marketing Interactive - Mob-ex 2021 (Best Awareness Campaign)

Marketing Interactive - Loyalty & Engagement Award (Best Use of Technology)

Marketing Interactive - Loyalty & Engagement Award (Best Customer Experience)

Marketing Interactive - Hashtag Asia Awards (Best Social Engagement Tools or Programmes)

Marketing Interactive - Hashtag Asia Awards (Best Social Amplification Campaign)

Marketing Interactive - Hashtag Asia Awards (Best User-Generated Content)

In The Media

CAPITAL 958 城市频道

【抓紧新鲜事】嘉宾:线上智能客服机器人供应商AiChat总裁傅加荣

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今日头条- TouTiao.com

亚洲领先AIChat混合生成式AI聊天机器人项目吸引中国投资人眼球

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Business Insider

AiChat Revolutionizes Enterprise Customer Service with Hybrid Generative AI Chatbot Capabilities

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Yahoo News

AiChat partners with Google to help retailers engage shoppers with Business Messages Chatbots

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detik.com

Makin Canggih, Pemanfaatan 'Robot' Chating Rambah Industri Kesehatan

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AsiaOne

AiChat Powers the WhatsApp Chatbot for Indonesia’s Ministry of Health to Fight Diabetes

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Mediacorp Channel 8 News

Procter & Gamble (P&G) iLab 2021 Future of Retail launch event

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The Straits Times

Innovation is a key pillar of Singapore's economic transformation: DPM Heng

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BFM 89.9

Your Business Needs A Chatbot - Now.

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Marketing Interactive

NCSS unveils integrated campaign and chatbot to help mental health sufferers

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Campaign Brief Asia

Mccann Singapore And NCSS Partners With AiChat To Create Beyond The Label Helpbot To Encourage Singaporeans To Open Up About Mental Health

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MediaCorp Channel 8 News

Singapore Government NCSS launches chatbot to help battle against mental health stigma.

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Marketing Interactive

Challenges and possibilities that marketers will encounter with A.I

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Lianhe Zaobao

开发聊天机器人创造虚拟商机

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Econsultancy

A Marketer’s Guide to AI and...

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SWA Online Magazine

Solusi Bisnis Ini Dukung Industri Manufaktur, Keuangan dan Kesehatan

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OKEZONE.COM

Teknologi Chatbot Mudahkan Pelayanan Rumah Sakit hingga E-Commerce

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WARC

Chatbots offer personalization options

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Tech In Asia

Top 7 finalists at Tech In Asia 2017. AiChat can integrate its bots with a business’s..

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Marketing Interactive

Why brands can’t do without chatbots Brands should invest in chatbots now if...

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Huffington Post

See How SHIMANO Chatbot Is Revolutionizing Marketing In Modern Era

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Startup Terminal

AiChat enables businesses to manage chatbots on popular messaging apps

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Channel NewsAsia

Shopping for engagement rings or light bulbs? There's a chatbot to help

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LianHe Zaobao

带领企业共创智慧国 起步公司角色举足轻重...

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DailySocial.id

AiChat Berencana Membawa Platform “Chatbot-as-a-Services” ke Indonesia

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Venturebeat

100 people to watch in the chatbot space

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The New Paper

Chatbots on the rise in Singapore

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Yahoo News

5 Singaporean chatbots you will actually use

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Tech In Asia

These 6 startups caught our eye at Singapore’s first Vikingcubator

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Tech In Asia

 5 startups exhibiting for the first time at TIA Singapore 2017

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