Conversational Service
July 1, 2022
Protected: Commerce chatbot 101: What Retail Brands Need To Know
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May 24, 2022
6 Ways To Deliver Personalization At Scale With AI Chatbot
Modern customers expect better customer service than in the past. They not only want quality products, but also expect fast and smooth end-to-end shopping experience. Businesses need to adapt customer service strategies to meet these expectations or risk losing customers. A survey of 1,000 Singaporean respondents has[...]
February 21, 2022
Why CX Matters for Your Business, and How to Improve It
The COVID-19 pandemic sent consumers into lockdown and shuttered brick-and-mortar stores for a relatively brief period. Many jurisdictions maintained stay-at-home orders for just a few months over the spring and summer of 2020. But the pandemic’s impact on the retail sector may have been permanent. Retail was[...]
December 20, 2021
4 Tips to Build Customer Relationships with a Chatbot
Getting a customer is only the beginning. The act of building that customer relationship needs to be prioritized in that conversation. Here we are going to share four ways you can do build that relationship and how it will benefit your customers and your business in the[...]
October 24, 2021
Why Your Brand Needs Live Chat and A.I Support
You and your brand are no strangers to social media. Neither are your customers! But did you know that your social media team can also handle Direct Messages (DMs) on social media in the same way as a live chat website integration? Your brand may be used[...]
April 15, 2021
How to Improve Customer Service Response Time with an AI Chatbot
The modern-day customer is impatient. The moment internet users land on your site, the clock-to-conversion starts ticking. Did you know that 78% of customers buy from the company that responds to their inquiry first? If you response to the visitor after five minutes, the chances of lead[...]
April 4, 2021
Why Conversational CX is the Modern Marketer’s Most Powerful Tool
Today’s customers are more connected and better informed than ever before. The stakes are high when it comes to making purchase decisions, and your competitors are only just a click away. That’s why product and pricing alone aren’t the only things that are important. You also need[...]
March 23, 2021
Integrate Social Messaging Into Your CX Mix
The usage of social messaging around the world is ever-increasing. Messaging apps have more users today than ‘traditional’ social media platforms. Six years ago, the number of monthly active users (MAUs) on the top four social messaging apps (WhatsApp, WeChat, Messenger and Viber) surpassed the number of[...]
March 18, 2021
5 Powerful Strategies To Improve Customer Experience
With businesses actively pursuing customers outside their local area, nationwide and globally, there’s never been more competition. Even if you are the best at what you do or have a distinct niche, you need to connect and engage with your target audience at a high level. This[...]
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