Generative AI
November 15, 2024
The Future of Customer Support: Harnessing Generative AI for Better Customer Service
In today’s digital age, customer service is rapidly evolving, fueled by breakthroughs in AI technologies like Generative AI (GenAI). More and more businesses are adopting GenAI to not just meet but exceed customer expectations. These advancements are reshaping customer interactions, offering quicker, smarter, and more personalized support experiences. At AiChat, we combine the power of AI-driven chatbots with live chat support to ensure customers receive both efficient automation and personalized human interaction. While our chatbots swiftly handle frequently asked inquiries, live agents step in to manage more complex inquiries, providing the empathy and nuance that only humans can offer. This balanced approach empowers businesses to deliver faster, smarter, and more empathetic service. We’re excited to introduce innovative features like the[...]
August 20, 2024
Inside AiChat: How Linguists Enhance Chatbot Performance and Accuracy
Ever wonder who is working behind a smart chatbot? Let’s speak with one of AiChat’s senior linguist, Amalia, to find out. Q: May we have a quick introduction please, Amalia? Hi, I’m Amalia, one of AiChat’s AI Linguists, responsible for training and maintaining our clients’ chatbots according to best practices. Q: For a start, what is the key metric that measures the effectiveness of AI chatbot? As AI-powered chatbots continue to evolve, it is crucial to monitor and optimize their performance. One key metric for measuring their effectiveness is the chatbot containment rate. Containment rate is defined as the percentage of users who engage with a chatbot and then leave the conversation without speaking to a human agent. A "good"[...]
July 8, 2024
Unlocking New Possibilities: Beyond FAQ Automation with Generative AI in Chatbots
Generative AI (GenAI) is revolutionizing the chatbot landscape, moving beyond the rigid, predefined responses of traditional chatbots. By incorporating GenAI, conversational AI platforms are transforming into flexible, human-like assistants capable of more dynamic interactions. This shift enhances user experiences and paves the way for faster, more efficient bot-building. Here are some innovative use cases demonstrating how GenAI is enhancing chatbot capabilities. 1. Automating Customer Queries GenAI can analyze customer queries against a vast knowledge base, including web links, product manuals, and internal documents. By understanding customer intent, GenAI identifies the closest semantic match and generates a tailored response. This capability extends conversation automation beyond simple FAQs, improving containment rates and providing more comprehensive customer support. Additionally, if the source information[...]
February 8, 2024
Unlocking Potential: Classic NLP vs. Generative AI in Chatbot Design
Upon its debut in late 2022, ChatGPT brought attention to the revolutionary possibilities of artificial intelligence (AI). The underlying technology of this advanced chatbot represents a significant leap forward in the realm of AI. Unlike traditional approaches that focus on analyzing or categorizing existing data, generative AI has the remarkable ability to craft entirely novel content, ranging from text, images, and audio to synthetic data. This innovation is poised to unleash unprecedented levels of human creativity and productivity across various domains, including business, science, and society as a whole. Generative AI has established a presence in various industry sectors and is swiftly permeating both commercial and consumer markets. According to McKinsey's projections, by the year 2030, approximately 30% of U.S.[...]
January 3, 2024
Demystifying AI: A Guide for Marketers and CX Professionals in B2C Industries
Artificial intelligence (AI) has rapidly gained popularity, yet many remain unfamiliar with its true nature. The resulting uncertainty often leads to misconceptions, decision paralysis, and hesitancy to ask questions. If you've ever felt overwhelmed by the topic of AI, you're not alone. Welcome to the AI dinner table, where we aim to provide clarity and equip you for meaningful conversations about AI in your professional endeavors. GPT and Generative AI At the forefront of AI discussions is ChatGPT, a significant player in the generative AI landscape. GPT stands for Generative Pretrained Transformer, encompassing the ability to generate new text based on input, being pretrained on a vast corpus of text data, and utilizing a transformer-based neural network architecture. Generative AI,[...]
December 12, 2023
Exploring the Horizon of GenAI-Powered Sales: A Glimpse into the Future
As we navigate through the 21st century, one might expect technology to simplify tasks and boost productivity. Surprisingly, in sales organizations, the opposite seems to be true. According to Gartner research, nearly half of sellers today feel overwhelmed by on-the-job technology. This isn't merely an inconvenience; it significantly hampers productivity, with overwhelmed sellers being 43% less likely to meet quotas, as reported by Gartner. Despite this tech overload, artificial intelligence (AI) emerges as a potential savior for sales and business teams. Goldman Sachs estimates that AI could automate up to 31% of sales tasks, and an encouraging 8 in 10 salespeople believe AI can allow them to focus more on actual selling, according to a 2023 HubSpot report. While sales[...]
June 27, 2023
The Rise of Generative AI: A Paradigm Shift for Retail and CPG Companies
Technology has always been a driving force in the retail and consumer packaged goods (CPG) industries. From managing vast amounts of data to optimizing supply chains, traditional AI and advanced analytics have played pivotal roles. However, a new technology called generative AI has emerged, promising to revolutionize these industries even further. By automating key functions and streamlining processes, generative AI has the potential to generate significant value for retail and CPG companies. In this blog, we will explore how generative AI can reshape the landscape and unlock unprecedented opportunities. Automating Key Functions for Increased Productivity Generative AI has the power to enhance productivity in the retail and CPG sector by 1.2 to 2.0 percent of annual revenues, equating to an[...]
June 22, 2023
AiChat Introduces Hybrid Generative AI Chatbot Capabilities for Enterprises
In today's rapidly evolving business landscape, enterprises are seeking innovative solutions to meet the increasing demand for efficient and personalized customer service. Generative AI-powered chatbots have emerged as a popular choice, promising human-like interactions and enhanced user experiences. As the demand for efficient and personalized customer service grows, many enterprises are turning to chatbots powered by generative AI models. However, the rush to adopt this technology has led to a flood of chatbot developers creating solutions that fail to provide a seamless user experience and tangible business value. As a result, many generative AI chatbots have ended up as little more than glorified website search engines, providing superficial suggestions or redirecting users to external articles or web pages for further[...]
June 12, 2023
The Next Frontier: How Generative AI is Transforming Marketing
Generative AI has taken the internet by storm, revolutionizing various industries with its ability to generate new and original data using machine-learning algorithms. By combining human expertise and creativity with generative AI, businesses can unlock its full potential and drive transformative change, as recognized by McKinsey. In fact, Gartner predicts that by 2025, large organizations will generate 30% of outbound marketing messages through AI, a significant increase from less than 2% in 2022. So, how can generative AI be leveraged effectively by marketers in their day-to-day activities? Let's explore some key applications. Crafting Effective Digital Marketing Messages Generative AI can assist marketers in creating the right message for display and search ads. It can also facilitate the generation of location-specific[...]
February 8, 2023
ChatGPT and the Future of Customer Support
ChatGPT is a cutting-edge language model developed by OpenAI that is generating a lot of buzz in the artificial intelligence (AI) and natural language processing (NLP) communities. But what exactly is ChatGPT, what's all the hype about it and what role does it play in the future of customer support? What is ChatGPT? ChatGPT is a generative AI model trained on a massive dataset of internet text, which allows it to generate human-like text by learning the patterns and structures of natural language. Its training data includes a diverse range of topics, making it knowledgeable in a wide range of subjects and able to generate text that is both coherent and natural. ChatGPT is based on Transformer architecture, which was[...]