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Best Practices and Thought Leadership
Freshly pressed articles, tips and insights into the Artificial Intelligence and Messaging industry.
Increase Brand Loyalty Across Consumer Shopping Journey
Ecommerce retail in 2019 saw $3.5 trillion in sales, globally. In 2020,[...]
From Chat to Conversion: A Quick Guide to Google’s Business Messages
Google is a driving force in all of our lives. The information[...]
Facebook F8 2021 Recap: Messenger API for Instagram, new WhatsApp for Business features, and more
Facebook has announced a number of new developer tools, including several messaging[...]
Contextual AI: The Future of Chatbots?
Technological advances such as the Internet and mobile connectivity have drastically reduced[...]
3 Ways to Acquire Customers via Facebook Messenger
The present and future of communication is held firmly in messenger chat.[...]
Conversational Advertising: Measuring the impact of Click-to-Message (CTM) Ads
Users everywhere already know and prefer messaging for friends and family, so[...]
How to Improve Customer Service Response Time with an AI Chatbot
The modern-day customer is impatient. The moment internet users land on your[...]
Why Conversational CX is the Modern Marketer’s Most Powerful Tool
Today’s customers are more connected and better informed than ever before. The[...]
Integrate Social Messaging Into Your CX Mix
The usage of social messaging around the world is ever-increasing. Messaging apps[...]
5 Powerful Strategies To Improve Customer Experience
With businesses actively pursuing customers outside their local area, nationwide and globally,[...]
Why Retailers Should Use Chatbots to Transform Their Digital Marketing Strategy
Conversational Commerce, or what’s known as c-commerce, encompasses interactions when people and[...]
Marketing automation statistics and 2021 trends every business should know
Whether it’s your company’s website, Facebook page, or the humble email, there[...]
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