You and your brand are no strangers to social media. Neither are your customers!
But did you know that your social media team can also handle Direct Messages (DMs) on social media in the same way as a live chat website integration?
Your brand may be used to thinking of live chat services as being exclusive to websites, but in this article, we are going to detail to you how some of the benefits of live chat can now be extended to social media to answer customers in real-time. Provide customers with the information they need, quickly, in a form they are used to communicating with.