The insurance industry has undergone a massive transformation in the past decade, especially within the past three years, in part from the effects of the global COVID-19 pandemic. Insights from experts have pointed toward a paradigm shift towards digital, in response to shifting consumer trends and behaviors.

Despite escalating macroeconomic and structural challenges, as well as fierce competition, analysts believe that the insurance industry is still poised for growth. However, insurers must continue to pursue digitalization to keep up with a rapidly digitalizing world. In this paper, you will gain insights on: