eCommerce chatbot was becoming increasingly relevant for online businesses from the middle of this decade. But when the Pandemic hit, and more than 84% of the world’s consumers quickly moved to online shopping, conversational commerce became everything and the retail chatbot is now more important than ever.
Retail chatbots help your business by improving the overall online customer experience. They can relentlessly carry on a personalized conversation with your customers, answer every little question they have, and that too at any hour of the day which is never possible with human employees.
Today’s customers are more demanding of services from their brands than ever before. Therefore, Customer Experience can solely make or break a business. In such a situation you will have to cater to each customer individually and treat them with the highest care, which is not scalable without chatbots.