Technological advancements have allowed businesses to get an additional edge. As a result, industries are open to implementing the right technologies to meet customer expectations and outgrow competitors. Primarily, industries with a mass consumer base have relied on technology due to the pandemic. Implementation of chatbots into businesses such as banks, airports, and hotels is one such example.
A successful chatbot implementation can lead to a massive step-up for overall business flow. Exceptionally, chatbots can be a gamechanger where many users’ queries need to be answered within a limited period. However, implementing a “smart” chatbot is a sophisticated process on its own. The crucial first step is picking the right chatbot solution among a conventional rule-based or intelligent chatbot. This article covers how brand should develop and implement the best chatbot with essential components for their applications.