Customer experience is now at the center of modern business strategies. Such a customer-centric approach is growing in our times due to massive competition and options available to consumers. But how do we get an edge to offer an exceptional customer experience? Technologies allow us to hit that sweet spot and deliver impeccable customer service.
Among these technologies, Artificial Intelligence is a frontrunner choice for any customer-oriented business. AI enables consumers to get a hyper-personalized experience that is quick and efficient. Particularly, Conversational AI is a branch of AI that can help us transform how we deal with our customers.
As the name suggests, Conversational AI is an area of AI where AI is used to communicate with humans as a medium. But do you know how Conversational AI works? Excellent data quality is a key to the successful implementation of Conversational AI. This article will give you an idea of the ins & outs of Conversational AI along with the vitality of data quality.