Harness the Power of Agentic AI for Conversational CX
91%
85%
1M+
Most Advanced AI-led features
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Redefine Customer Engagement with Innovative
AI Tools
AiChat delivers advanced AI solutions to enhance engagement, simplify processes, and fuel business growth.
Agentic AI
Redefine engagement with human-like AI chatbots that provide natural responses, tailored recommendations, with a touch of personality to elevate customer connections.
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Agent CoPilot
Effortlessly access and manage your knowledge base by crawling websites, uploading documents, and creating Q&A pairs—all within one platform.
Conversational Sales & Marketing
Deliver 1:1 personalized conversations with intuitive automation tools, from smart segmentation to tailored customer journeys, designed to boost your marketing performance.
Power Up Your Lead Generation
Turn conversations into conversions with AiChat. Capture emails and phone numbers from up to 80% of leads, auto-add them to your database, and send personalized offers in real time. Customers ready to buy? Let them complete purchases instantly with seamless payments. No missed leads, no friction — just higher conversions and faster growth.
Agent Assist on Live Chat
Lead Gen and Marketing Flow Builder
Knowledge Base Building
Business Messaging Meets AI-Powered Chatbots
Automate, Engage, and Convert with Ease. Streamline customer interactions, automate marketing, and build intelligent knowledge bases with AI-powered solutions designed to enhance effciency and drive results.
Hear What People Are Saying
Explore real customer feedback and see how AiChat is revolutionizing service, engagement, and business growth.
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Francesca Lopez
Francesca Lopez
“AiChat has revolutionised how we connect with our guests. By automating FAQ, it ensures immediate responses, enhancing guest satisfaction while easing our team’s workflow. With Cart Abandonment feature, we’ve increased conversions and driven more bookings. AiChat’s innovative solutions have truly streamlined our operations and boosted both guest engagement and business outcomes.”
Danny Chen
Danny Chen
“The Launch of Virtual Assistance- Tania has enabled out customers to learn about the benefits ad the miles loyalty card, discover merchandise rewards redemption, locate stations, and find a Gasul dealer with ease and convenience. Overall, the interactive chatbot experience has been well-received and contributed significantly to the Miles loyalty card activation rate. We are excited and look forward to a more fruitful collaboration with AiChat.”
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Malik Murad Ali
Malik Murad Ali
“As an early adopter of AiChat's cutting-edge Conversational AI technology, MYDIN has experienced significant improvements in customer engagement and service efficiency. AiChat's chatbot solution has been a game-changer, seamlessly managing over 70% of customer inquiries.”
Joe Ow
Joe Ow
“AiChat’s conversational service solution has enabled us to engage at scale and deepen our relationships with customers on a 1-on-1 basis. We’ve seen proven success for the past 2 years and would be excited to continue this journey with AiChat.”
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Our Platform
A framework designed to personalize every stage of your customers' purchase journey, from acquisition to advocacy — driving measurable results.
How It Works
How It Works
How It Works
Engage
Deliver automated, instant responses to FAQs, educate visitors about your products and services 24/7, and gamify the chat to engage more prospects.
Qualify
Bot automatically qualifies new leads through conversation, connects them with the right sales teams and keeps your CRM in sync.
Convert
Nurture leads with personalized messaging, recommend tailored solutions, and connect them to the best sales agents for conversion.
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Keep
Measure the goal performance via analytics, gather actionable insights to optimize your A.I and messaging strategy to keep customers happy and return for more.
GenAI
Human + AI collaboration
Machine Learning
Domain Knowledge
Sentiment Analysis
Multi-Language Support
Our Technology
AiChat delivers scalable, efficient engagement, personalized experiences, and multi-channel integration, ensuring seamless interactions, instant support, and increased conversion rates for your business.
Frequently Asked Questions
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Answer
Conversation is any social media channel conversation between User and Chatbot or between User and Agent during live chat. A visitor, operator or an automated flow may initiate a conversation.
Answer
During the free 7-day trial, you can test all AiChat AVA features and plans and see how to improve customer service and accelerate sales. No credit card information required to access the free trial. At the end of the trial, you will be prompted to upgrade your subscription to a paid option to continue using the service. It means that you can use the full feature set of any Customer Service, AiChat Vantage AI Agent and Flows within your first 7 days with AiChat.
Answer
Yes, you can. You can downgrade or upgrade your subscription at any time. Please note that any subscription changes will come into effect at the start of your next billing cycle meaning that you will keep your premium features until the end of the existing cycle.
Answer
A Conversation Credit is a unit of usage in our self-serve platform that allows you to access and use different features within the AI chatbot solution.
Each credit can be used for various actions, including:
- AI Chatbot Interactions (based on daily customer conversation)
- WhatsApp or other Social Channels Broadcasting (sending messages to your audience)
- Live Chat Support Sessions
- API Calls related to conversation flows
Conversation Credits give you the flexibility to choose how you want to use the platform—whether it's running a marketing campaign, automating support, or enabling smart conversations via AI.
1 conversation credit
= 1 daily conversation with AI bot
= 1 live chat session with AI assist
= 1,000 contacts for broadcast
Answer
AVA is AiChat's AI-powered virtual assistant designed to enhance customer engagement across various platforms. This agent utilizes advanced conversational AI to provide personalized, efficient, and human-like interactions with users. Key features of AVA include:
Omnichannel Support: Engages customers seamlessly across multiple channels such as WhatsApp, Messenger, Instagram, LINE, and KakaoTalk.
Conversational AI: Delivers natural and context-aware responses, enhancing the quality of customer interactions.
Commerce Integration: Facilitates transactions within the chat interface, streamlining the purchasing process.
Marketing Automation: Automates marketing campaigns and customer segmentation to deliver personalized messages.
AI Assist: Supports live agents by providing real-time suggestions and information during customer interactions.
By implementing the AiChat's AVA AI Agent, businesses can improve customer satisfaction, increase efficiency, and drive growth through intelligent automation and personalized engagement.
Answer
Yes. You can proactively engage with your visitors through live chat—even while the bot is actively responding. This allows your team to jump in, provide a personal touch, and assist customers in real time whenever needed.
Answer
You can add Flows template to your chatbot or manually create as many automated worlflows as you want (subject to your plan limit) with our drag-and-drop Flows builder.
Answer
Flows
Flows are pre-designed, structured conversation paths built using rules or logic. Think of them like a decision tree or guided menu.
How it works: If the user says "A", the bot replies with "B".
Best for:
- FAQs
- Lead capture forms
- Step-by-step processes (e.g., appointment booking)
Control: You design exactly what the bot says and does at each step.
Strength: Reliable and predictable.
AVA AI Agent (Powered by Agentic AI)
Our AI Agent goes beyond traditional NLP—it's built on an agentic AI backbone, enabling it to act with autonomy, reason through complex tasks, and dynamically respond based on context.
The AVA AI Agent can:
Understand Intent Deeply: Grasp user goals even when phrased in unexpected ways.
Reason and Plan: Make decisions, recall past interactions, and adapt its approach across a multi-turn conversation.
Take Smart Actions: Trigger the right flows, fetch information, or escalate to a human—all autonomously.
Continuously Improve: Learn from real interactions and optimize over time.
Together, They’re Powerful
Use Flows for structured interactions.
Use the AI Agent to handle natural language and unstructured questions.
Combine both for a smooth, hybrid experience: AI handles the smart stuff, Flows handle the process.
Blogs
Check out the latest insights, trends, and updates. Stay informed with valuable perspectives from AiChat.
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