Automate your 91% of your enquiries.
Drive 3 x more sales conversion.

Award-Winning Conversational A.I Platform for Brands

Beyond chatbot development tool

OUR PRODUCTS

AiChat offers a suite of A.I-powered software for marketing, sales, and customer service across multiple chat channels.

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Conversational Service Suite

Create a support environment that allows for automated conversations, human and A.I collaboration, as well as a 360 view of the customer that enables you to build better relationships with your customers.

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Conversational Marketing Suite

Provide 1:1 personal conversations with our easy-to-use design, personalization, and automation tools. From smart segments to personalized customer journeys, our solution has all the features you need to boost marketing KPIs.

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Conversational Commerce Suite

Deliver personalized shopping experience with an automated virtual sales assistant, understanding your customer's preferences and maximize revenue with journey-aware product recommendations across multiple chat channels.

OUR PLATFORM

A framework designed to personalize for every stages of your customers' purchase journey, from acquisition to advocacy — driving measurable results.

Engage

Provide online visitors with automated instant responses to commonly asked questions, educating them about your products and services 24/7 and even gamifying the chat experience to acquire more prospects via chat.

Qualify

Bot automatically qualifies new leads through conversation, connecting them with the right sales teams and keeps your CRM in sync.

Convert

Nurturing leads through messaging drip campaign, converting your best leads by providing them with personalized messages and recommendations, and connecting them to the most qualified sales agent.

Keep

Measure the goal performance on the analytics, gather actionable insights to optimize your A.I and messaging strategy to keep customers happy and return for more.

OUR TECHNOLOGY

Proprietary hybrid A.I technology with built-in, industry-specific capabilities including B2C Retail, FMCG, Hospitality and Automotive Industries.

Natural Language Processing

Natural Language Processing

Define annotated data and use the entity module to equip the AI model with domain attributes needed to build quality data for complex business problems. The algorithm is also designed to provide precise intent detection.

Always learning and improving

Always learning and improving

Machine actively learns from user's responses and get smarter over time. For out-of-scope questions, the platform enables improvement of the AI model through a semi-supervised machine learning techniques to optimize the judgments and accuracy.

A.I Human Collaboration

A.I Human Collaboration

When a new message is received, bot suggests the most relevant answers to the agent. If the prediction falls below the confidence threshold, the agent can personalize the answer and bot learns from every interaction.

Multi-language Support

Multi-language Support

Built-in identifier that can recognize language of the message which the machine can analyze and translate them accurately to the user's native language. Proprietary South East Asia languages packages are designed to detect and understand slangs and short forms used in the local context.

Domain Knowledge

Domain Knowledge

AiChat platform can perform industry-specific entity extraction and powers major labeling strategy for popular B2C domains such as Retail, FMCG, Automotive, Hospitality, Pharmaceutical, Education and Financial Institutes enabling your business to speed up the A.I model training by at least 100x faster.

Sentiment Analysis

Sentiment Analysis

Bot can understands the context and emotion of the customers right from the beginning, helping to select the best course of action. This provides insights about the customer and determines if the cases which should be transferred to a human agent.

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READY TO CONNECT

Multiple channels and platforms

Connect your chatbot with one API to all the channels your users use everyday. Reach out your target audiences on whatever channel they use. Seamless integration with your customer service software, marketing automation tool, CRM and eCommerce platforms that you are already familiar with.

Ready To Get In Touch? Let’s Talk!

Build relationships in real-time and respond to your customers at scale.

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