Archive for November, 2021
November 10, 2021
The Importance of Data Quality for Conversational AI
Customer experience is now at the center of modern business strategies. Such a customer-centric approach is growing in our times due to massive competition and options available to consumers. But how do we get an edge to offer an exceptional customer experience? Technologies allow us to hit that sweet[...]
November 7, 2021
How to Deliver a Personalized Customer Experience, Fueled by Data
After a year of acceleration in digital experiences, customers expect quick service. And no, we aren’t talking about quick shipping, we’ve dealt with that expectation for years. Customers want to get answers to their questions quickly and through more digital means, like social messaging and live chat.[...]
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